CXI Partners offer you access to highly specialised expertise and tools, enabling you to maximise the business value of written customer feedback across various sources and review platforms.
We provide a wide range of services, developed and refined since 2015 through close collaboration with clients and partners in the US, UK and Denmark - all with passion for taking customer experiences to the next level.
Monitor and improve your customer experience across your business locations and -entities
We tailor our solutions to suit your business requirements for customer experience insights.
Our insights are powered by highly customisable solution components from our partners.
The specific characteristics of your customer feedback are captured by the natural language processing platform from Lexalytics - and the visualisations are created using either the Tableau or the Microsoft Power BI business intelligence platform.
We collaborate with extensive involvement from key stakeholders in our client organisations, to ensure both quality and buy-in on the insights.
Depending on expertise needs during our engagement, we bring in key competencies from our partner network - be it your decidated Customer Success Manager or other experts when it comes to analysing and reporting on your customer feedback.
Our solutions are delivered and charged as a mix of subscription services and consulting hours.
